Delivery Information
The Rag Company UK takes pride in processing and despatching your order as quickly as possible, we endeavour to despatch your order the same day we receive it.
We use both Royal Mail for our smaller deliveries and DPD Local for courier deliveries.
If you are local you can pick up directly from our walk-in store in Aldershot, Hampshire. This option will show at checkout if available to you.
When you add products to your cart and proceed to checkout, our site gives you an estimate of shipping costs and delivery options available to you based on your shipping address.
If you have not received your order within 7 working days of receiving the despatch e-mail please contact us immediately.
FREE UK Mainland Delivery:
We offer FREE UK Mainland Shipping for orders over £50.00. The cart contents must be over £50 including VAT.
Free Delivery areas include UK Mainland - England, Scotland and Wales.
Please note that FREE Delivery orders could be sent using economy services via either Royal Mail or DPD Local. Delivery is between 3 to 5 working days after despatch. For peace of mind we still have free tracking included. If your order is of an urgent nature please ensure you select the Express Shipping at checkout.
UK Mainland Standard Delivery with Royal Mail / DPD Local: From £4.95
We use both Royal Mail for our smaller deliveries and DPD Local for courier deliveries. As above, delivery is between 3 to 5 working days after despatch and includes a tracking number. If your order is of an urgent nature please ensure you select Express Shipping at checkout.
UK Mainland Express Shipping: From £7.95
When you select Express Shipping at checkout your order is fast-tracked through our warehouse. It is also despatched on a next-working-day service using either Royal Mail or DPD Local. Please order by 3:00PM Monday to Thursday.
Monday to Friday are classed as working days, therefore if you order on a Friday your item(s) will be delivered on the following Monday. If you order on a Saturday or Sunday, with Express Shipping, this will be despatched on Monday for a delivery on Tuesday. If a public holiday falls on the Monday, delivery will be made on the Wednesday.
Please also be aware that next-working-day delivery is NOT guaranteed. In the majority of cases orders are received the next-working-day. However, adverse weather conditions, major events and traffic disruption can add time to your delivery. We advise customers to order ahead of time where possible.
UK Mainland Saturday Delivery: From £9.95
If you need your order for the weekend, Saturday Delivery is also an option. Please order by 2:00PM on Friday (excluding public holidays).
International Deliveries (outside of Europe):
We use FedEx for deliveries to International destinations, as we have found them to be the most reliable with the best tracking information for our customers. Delivery times are up to 7 days for other countries.
- Orders received before 11:30AM GMT Monday-Friday will be dispatched the same day, orders placed after 11:30AM GMT Monday-Friday will be dispatched the next-working-day.
- UK Public Holidays that fall on a Friday or Monday will affect dispatch times, orders will therefore be dispatched the next-working-day.
- If you live in Europe, please visit our friends at The Rag Company Europe
If you need any further assistance you can contact us here.