The team here at The Rag Company want you to be 100% satisfied with the products you purchase from us.  However, we understand that sometimes items need to be returned. 

We offer a 14 day returns policy from the date of delivery for items which have been unopened and are still in the original packaging unused.  

To keep our product prices low, we do not offer a free returns service currently.  

Before returning any items back to us, please request an RMA number using the form below. This will enable us to keep track of your return and to ensure your exchange or refund is carried out quickly. Once we receive your RMA, we will email you with further instructions on how to return.  Please wait for your RMA to be authorised before returning goods. 

Important: Should you receive a damaged order, please take photos as we may need these to provide to the delivery company to process a damages claim.

Once your item(s) have been received back, our staff will inspect and restock the products. Your refund will then be automatically processed back to the original payment method you used. This can take between 2 and 5 working days to arrive back into your account. This delay is due to the UK bank clearing process.


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